Privacy Policy

Data controller

Rialto Casino at rialto.me.uk is operated by Rank Interactive (Gibraltar) Limited, Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, under UK Gambling Commission licence 057924-R-334666-006. The company is responsible for the personal data you give us when you open an account, play or contact our support team. This policy explains what we hold, why we hold it and how you can control it.

Information we hold

When you register through the e-mail form we ask for your name, date of birth, e-mail address, home address, phone number and a password. Before your first withdrawal, and whenever a regulator requires it, we collect identity and address documents such as a passport and a recent proof of address. For deposits and withdrawals we keep payment details and a history of your transactions in GBP. We also record technical information such as your IP address, device and browser type, login times and activity on the site.

How we use it

Your data lets us run your account, confirm that you are 18 or over and resident in Great Britain, process payments, apply bonus terms, prevent fraud and money laundering and answer your questions. It also powers our safer gambling tools, including deposit limits, Take A Break, Reality Check and self-exclusion, and allows us to check GAMSTOP as our licence requires. We only send marketing if you have agreed to it, and you can switch it off at any time in your account or through the unsubscribe link in any message.

Cookies

Essential cookies keep you signed in and remember your settings. With your consent, analytics cookies help us understand how pages are used. You can accept or refuse optional cookies in the banner shown on your first visit and delete cookies later in your browser.

We share data only where needed: with payment providers, identity verification services, game suppliers and authorities that are entitled to receive it by law. We never sell personal data. Records are kept while your account is open and afterwards for as long as licensing and anti-money laundering rules require, then deleted or anonymised. Access is limited to authorised staff, and connections to the site are encrypted.

Your rights

Under UK GDPR you can ask for a copy of your data, have it corrected, object to or restrict certain uses, request its transfer, or ask for erasure where we are not legally required to keep it. To make a request, write to [email protected]. You may also complain to the Information Commissioner's Office.